PRIVACY POLICY
GenBatt LTD Privacy Policy
1. Introduction
Welcome to GenBatt LTD. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.genbatt.co.uk or engage with our services. It also outlines your rights under the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. Data Controller
GenBatt LTD, is the data controller responsible for your personal data. If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: sales@genbatt.co.uk
Phone: 07398098234
Address: Cobbett Hill Earth Station, Normandy Business park, Cobbett Hill Road, Normandy, Guildford, Gu3 2aa
Data We Collect
We may collect and process the following categories of personal data:
-Personal Identification Information: Name, address, email address, phone number.
- Financial Information: Payment details such as credit card information or bank account details.
- Technical Data: IP address, browser type, operating system, device information, and browsing behaviour.
- Usage Data: Information about how you use our website and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
4. How We Collect Your Data
We collect data using the following methods:
- Direct Interactions: You may provide personal data when filling out forms, subscribing to our services, or contacting us directly.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data using cookies, server logs, and other similar technologies.
- Third Parties: We may receive personal data about you from various third parties, such as analytics providers, advertising networks, and payment service providers.
5. How We Use Your Data
We use your personal data for the following purposes:
- Service Delivery: To provide and manage our services, process orders, and fulfil contractual obligations.
- Communication: To respond to your inquiries, provide customer support, and send service-related updates.
- Marketing: To send you marketing communications if you have opted-in to receive them. You can opt-out at any time.
- Improvement: To analyse data to improve our website, services, and customer experience.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
6. Legal Basis for Processing
Under GDPR, we rely on the following legal bases for processing your personal data:
- Consent: Where you have given explicit consent for us to process your data for specific purposes.
- Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: Where processing is necessary to comply with a legal obligation.
- Legitimate Interests: Where processing is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests.
7. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, IT services, and marketing.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new entity.
- Legal Obligations: Where required by law, we may disclose your data to regulatory authorities, law enforcement, or other relevant third parties.
8. International Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers are conducted in accordance with GDPR and that appropriate safeguards are in place to protect your data.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Specific retention periods are determined based on the type of data and the purpose of processing.
10. Your GDPR Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You can request deletion of your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
- Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller.
- Right to Object: You can object to the processing of your data for direct marketing or other legitimate interests.
- Right to Withdraw Consent: If we are processing your data based on your consent, you can withdraw that consent at any time.
To exercise these rights, please contact us at sales@genbatt.co.uk. We may require you to verify your identity before responding to your request.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet or electronic storage is completely secure.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We encourage you to review this policy periodically. If we make significant changes, we will notify you through our website or by other appropriate means.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: sales@genbatt.co.uk
Phone: 07398098234
Address: Cobbett Hill Earth Station, Normandy Business park, Cobbett Hill Road, Normandy, Guildford, Gu3 2aa